Workshop – General Questions
How to sign up for courses?
Please go to Studio to see the available courses and click the sign up button under each description.
How much are your courses?
You will find the prices of our courses above each course description.
Do you have one-off workshops?
No, we do not. This is because we focus mainly on courses that will allow us to teach students the start to end of the pottery technique, such as wedging, throwing, trimming and glazing.
What course should I take if I am a complete beginner?
Pottery usually begins with hand-building so for absolute beginners we will recommend hand-building before getting to wheel-throwing. Handbuilding allows you to get acquainted with clay and its properties. It is also an important foundation to have so you can complement your pieces on the wheel later on as well.
What if I have signed up and can’t make it for the classes?
As we only offer structured courses that have been planned weeks beforehand, we ask for your commitment after signing up as there is strictly no refunds or exchanges for credits.
Can I sign up for Open User Scheme if I did not learn from ves?
Yes you can. However, to make good use of your time during the Open User's, we only accept sign ups if you have taken at least one Intro to Wheel Throwing course and one Wheel Throwing Extension course at ves, or the equivalent (12-15 classes) at another studio.
Can I park at the studio for class?
There are no parking lots at the studio. Please kindly park in the nearby public parking space.
Collection of class pieces?
Collection of pieces are available one month after your glazing class. If the pieces are left with us more than 3 months after the glazing class, we reserve the right to dispose of them. Unsigned works will not be fired in the studio. We will also not be responsible for missing pieces, so do make sure to sign your works clearly as we have had disappointments of other students taking another's piece by mistake.
Can I park at the studio for class?
Please go to Course to see the available courses and click the sign up button under each description.
Shop – General Questions
Can I visit your shop?
While we offer a range of products online, our studio space hosts workshops and courses. You may visit our online shop to view available pieces instead. If you wish to see a specific piece in person, please write to us at email@example.com to arrange an appointment.
Do you ship internationally?
Yes, we do offer international shipping.
How long does delivery take?
Delivery typically takes 3-5 working days for local orders. For international orders, delivery time may vary depending on the destination and customs processing. Once your order has been shipped, you will receive a confirmation email with tracking information. Please note that delivery times may be longer during holiday seasons or due to unforeseen circumstances such as weather conditions or delays from the courier service.
Can I return or exchange an item?
We strive to ensure the quality of all our products. However, due to the nature of our items being handmade and unique, we do not accept returns or exchanges. We encourage you to carefully review your items before purchasing. If you receive a damaged or incorrect item, please contact us at firstname.lastname@example.org immediately so we can assist you.
Do you offer gift wrapping services?
Yes, if you would like your item gift wrapped, please leave a note in the "special instructions to seller" section in your cart.
What do I do if my order is damaged or incorrect?
If your order is damaged or incorrect, please email us at email@example.com and we will assist you as soon as possible.
Is it safe to order from your online shop?
Yes, our online shop uses secure payment methods and ensures the privacy of your personal information.